In this blog I’ve written extensively about organization and industry change. I recently read a paper in the McKinsey Quarterly entitled “Developing better change leaders” and wanted to share 4 tips, I learned from this paper and other research on leading transformational change.
- Collaborate: Collaboration across departmental and hierarchical boundaries can help organizations to achieve transformational change. The key to getting employees to buy into change is dialogue not dictation. Through dialogue, employees’ concerns can be addressed and ideally eliminated, so they can start to learn how the proposed change will be better. As people become more open, the organization becomes more transparent and trust is fostered, enabling collective solution building and idea sharing to occur.
- Map out the change process: While some adaptability will be necessary, by having the change process mapped out and communicating it, expectations can be shaped of what will happen, what could happen and when it may happen.
- Find the courage to be honest when having difficult conversations: When addressing the negative impacts change will bring such as layoffs, be honest with employees as soon as it is feasibly possible to do so. Work with employees who will face layoffs to help them find new jobs either within the company or with another company. Provide training, mentoring and support to empathetically engage with the displaced employees.
- Use your experience to train and mentor others: Leaders who have experience in transformational change can play a pivotal role in training and advising lower level managers. Such leaders can share their experiences of what worked well and not so well in previous change initiatives. They can then help subordinates to develop the skills necessary to move the organization forward.
While different companies will have different change situations, the above tips offer some generalized guidance. But what do you think? Feel free to add your own tips on leading transformational change in the comments section below.