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Archive for February, 2013

Why Managing Sucks - Launch TeamLast year I wrote several posts on the results-only work environment concept and the benefits of this approach.  To recap a Results-Only Work Environment (ROWE) is a management philosophy focused on employee results over presence.  With ROWE employees are free to come and go as they please and do whatever they want, so long as work gets done and deadlines are met.

The ROWE concept is pioneered by Jody Thompson and Cali Ressler from consulting group Culture RX.  In 2008 Thompson and Ressler’s book on ROWE: “Why Work Sucks and How to Fix It” was named “The Year’s Best Book on Work-Life Balance” by Business Week.  The concept has gathered acclaim from all over the world and Daniel Pink best selling author of Drive, describes ROWE as:

“One of the biggest ideas in talent in the last decade.”

Now Thompson and Ressler are back with a new book called “Why Managing Sucks and How to Fix It” that shows how management can be reinvented.  The book is described as “a results-only guide to taking control of work, not people.”  In addition to Thompson and Ressler’s narratives on ROWE and management, the book also features case studies written by Culture RX’s clients illustrating how the ROWE concept can “make an organization more entrepreneurial, more connected with the broader industry trends, and more willing to take smart risks.”  Indeed, organizations that have adopted ROWE have on average experienced increased engagement, a 35% increase in productivity and a 90% decrease in voluntary turnover.  Here is a trailer that sums up what this book is all about:

Last year my blog posts on ROWE attracted the attention of Ressler and Thompson and I was asked to guest post on the Culture RX blog.  Roll on a year and I am excited to have been asked to be a part of the book launch team for “Why Managing Sucks and How to Fix It!” Check out the first chapter today and consider purchasing the book to readjust your thinking on work.

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“We’re tweeting live from HR where we’re all being fired! Exciting!! #hmvXFactorFiring”

If you’re going to fire your social media planner wouldn’t you think to change the passwords first? This week British retailer HMV’s slight oversight, led to a live broadcast of their 60 person mass layoff to their official twitter account’s 60,000 + followers.

So who are HMV and what happened?

HMV is a 91-year-old British entertainment retailer similar to the almost defunct Virgin Megastore. I have always been a huge music fan and in my teens this was one of my favorite stores. As you can imagine given the online shift HMV has struggled to adapt its business model fast enough to the changed business environment.

On January 15, 2013 HMV entered administration (a form of bankruptcy).

On January 31, 2013 following advice from Deloitte, HMV laid off 190 employees from their corporate office and distribution centers. While this was always going to be a difficult task, the situation gained more exposure than HMV could ever have imagined, as their about to be laid off social media planner Poppy Rose Cleere tweeted the events live from the company’s twitter account:

Jilted employee live-tweets layoffs—from company account | Articles | Home

Comparing the corporate office mass firing of 60 employees to an X Factor elimination the hashtag #hmvXFactorFiring quickly went viral as HMV gained over 10,000 new Twitter followers.

The remaining employee’s lack of ability with social media was laid out for the world to see as these tweets reveal:

Jilted employee live-tweets layoffs—from company account | Articles | Home-1Poppy Rose (poppy_powers) on Twitter

The tweets were later taken down but the damage had been done and they are now part of the company’s digital footprint. Poppy Rose Cleere who had been responsible for managing HMV’s social media accounts for over 2 years, explained her action as the result of frustration at seeing the company she loved ruined. She hopes her actions can help educate HMV remaining executives finally realize the importance of social media:

“I worked tirelessly to educate the business of the importance of social media – not as a short-term commercial tool, but as a tool to build and strengthen the customer relationship – and to gain invaluable real-time feedback from the consumers that have kept us going for over 91 years. While many colleagues understood and supported this, it was the more senior members of staff who never seemed to grasp its importance. I hoped that [Thursday’s] actions would finally show them the true power and importance of social media, and I hope they’re finally listening.”

HMV has responded by sending out the following tweets:

hmv (hmvtweets) on Twitter

Time will tell if their remaining marketing staff choose to utilize social media as a way to engage with their customers. For now HMV needs to find a way to create customer experiences to stop the brand from heading to “Borders” town.

What’s your take on this story? Share your thoughts in the comments section below. 

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